Privacy Policy

Last updated: October 7, 2026

This Privacy Policy explains what information the SoundAlert app for Android (the "App") and our support team handle, and what they do not. The App is published by 2in1 Inc. ("we", "us"), 30 N Gould St Ste R, Sheridan, WY 82801, USA.

In short: SoundAlert works on your device. It has no user accounts, shows no ads, and does not send information about you or your use of the App to us. We only receive personal information when you contact us.

1. How SoundAlert Works on Your Device

To lower the media volume in the apps you choose to protect, the App:

• uses Android's Usage Access permission to see which app is currently in the foreground;
• reads and adjusts your device's media volume;
• shows notifications and keeps running in the background so protection continues while you use other apps.

This information is processed only on your device. It is not sent to us or to any third party. You can revoke these permissions at any time in your device settings; the App will then stop lowering the volume.

The App does not use the camera or the microphone and never records or listens to audio. It does not use analytics, crash reporting or advertising identifiers.

2. AI Volume Learning

If you use AI Volume Learning (during the trial or with LIFETIME), the App stores on your device the media volume levels you use in the apps you choose to protect, the app name, whether the phone speaker or headphones were used, and the time. Listening data older than 60 days is deleted automatically; levels you applied stay until you reset them or tap Forget what SoundAlert learned.

This data never leaves your device unless you share your sound profile image yourself, is not included in backups, and can be deleted at any time in Smart Features → Forget what SoundAlert learned, or by uninstalling the App.

3. Purchases

SoundAlert PRO and LIFETIME are one-time purchases processed by Google Play under Google's Privacy Policy. The App only checks with Google Play whether you own a purchase. We do not receive your payment card details. Refunds are handled by Google Play.

4. When You Contact Us

If you email us at support@soundalert.com, use the chat on this website or message us on social media, we receive your name, email address (if you give it) and the content of your message. We use this only to answer you and handle your request, and we keep it only as long as needed for that and for our legal and accounting obligations; website chat conversations are deleted after 90 days. Our email is hosted by Hostinger.

To answer quickly, we use an AI assistant (Claude by Anthropic) that reads support emails and chat messages and drafts or sends replies based on our product documentation. Messages are sent to Anthropic only for this purpose; under Anthropic's commercial terms they are not used to train its models. You can always ask for a reply from a person.

We do not sell personal information, do not use it for advertising, and do not combine it with information from other sources.

5. Third Parties

• Google Play – app distribution and processing of purchases.
• Hostinger – hosting of this website and of our support mailbox.
• Anthropic – AI processing of support emails and website chat messages (see section 4).

These providers may process data in the United States, the European Economic Area or other countries where they maintain facilities, under appropriate safeguards such as the European Commission's standard contractual clauses.

6. This Website

This website does not require an account. Our hosting provider may keep standard server logs (such as IP address and browser type) for security and to keep the site running.

We measure website visits with our own cookieless, anonymous statistics (no IP addresses stored, no cross-site tracking); the app itself collects no data.

7. Your Rights

Depending on where you live (for example under the EU and UK GDPR or US state privacy laws such as the CCPA), you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict its processing. Because the App does not send your data to us, in practice this concerns only messages you have sent to our support team. To exercise these rights, email support@soundalert.com; we will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

For the purposes of the GDPR, 2in1 Inc. is the data controller for the personal information described in this policy.

8. Children

SoundAlert is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we will delete it.

9. Health Notice

SoundAlert is a volume-control utility, not a medical device. It does not diagnose, treat, cure or prevent hearing loss or any other medical condition. Volume readings and alerts are provided for convenience only and may not work on every device or in every situation. You remain responsible for your listening volume. If you have concerns about your hearing, consult a qualified healthcare professional.

10. Changes to This Policy

If we change how the App handles information, we will update this page and the "Last updated" date above. Significant changes will also be noted in the App's release notes on Google Play.

11. Contact

2in1 Inc.
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@soundalert.com