Comment pouvons-nous vous aider ?

It watches the media volume while you use the apps you chose (YouTube, TikTok, Instagram, Spotify, Chrome and others). When the volume is above your limit, it lowers it automatically within about a second and shows a short, silent "✅ Volume auto-reduced" notification. Calls, notifications and alarms are never touched.

Protection is off after installation. Open SoundAlert → Home → tap "Turn ON Protection". You should then see the notification "SoundAlert Active". Also make sure Usage Access is allowed (see H1).

Turn protection on, make sure YouTube (or your chosen app) has a ✓ in Settings → Monitored Apps, open that app and raise the volume above your limit (default 50 %; on phones with 15 volume steps that's the 8th step, 53 %). Within about a second it drops and a green notification appears. Testing inside SoundAlert or on the home screen does nothing — SoundAlert only acts inside protected apps.

They’re a demonstration only. On Home it animates the number from 75 % to 90 % and back (with a short vibration if "Haptic Feedback" is on); in Settings it shows the "Volume Testing" explanation. Neither changes your real volume or sends a real alert. For a real test, see A3.

YouTube is switched on automatically when you finish the intro. You can change or add apps in Settings → Monitored Apps (tap an app's card; ✓ = protected).

Alert limit 50 %, reduce-to level 15 % (lands on 13 % on most phones because of volume steps), auto-reduce ON, all output types (Headphones, Earbuds, Speaker, Phone) on, no sound, and "Haptic Feedback" (vibration) off.

No. There is no account. Purchases go through your Google Play account.

No. Monitoring and auto-reduce work offline. Internet is only needed to buy, restore purchases or show local prices.

Android 7.0 or newer.

No, SoundAlert is Android-only and there's no iPhone version announced.

No. Skipping does the same as finishing: auto-reduce on and YouTube enabled. Then tap "Turn ON Protection" on Home.

At the bottom of the Smart Features tab: "Version 1.0.x".

Yes, on Android tablets with Android 7.0 or newer. It isn't offered for TVs, cars, Chromebooks or XR headsets.

Yes, if protection was on. Some brands (Xiaomi, Huawei, Oppo, Vivo…) block this unless you allow "Autostart" for SoundAlert (see G4).

No. It works with your phone's media volume level (the % of the volume slider), not with the loudness of the content. A video that's loud in itself at a low volume setting won't be caught — lower your limit or target if needed.

It checks about once per second while a protected app is open, so usually within about a second.

It checks the volume setting, not whether sound is playing. If you open a protected app while the media volume is above your limit, it lowers it within about a second — whether or not anything is playing yet.

Phones change volume in steps (often 15 steps: 6, 13, 20, 26, 33 … %). SoundAlert uses the nearest real step and the slider shows that value.

The alert fires when the volume is strictly above the limit. With 15 steps, 46 % is under 50 % and the next step, 53 %, is above.

No. It only acts while the screen is on and unlocked, in a protected app. When you unlock the phone, it starts checking again.

Only while a protected app is in front. If Spotify plays in the background while you're in an app that isn't protected, nothing is checked. If a protected app is in front, the (shared) media volume is checked.

No — SoundAlert itself, home screens/launchers and system screens are ignored on purpose.

The alert closes ("✅ Volume kept") and you won't be alerted again while you stay in that app at that volume. A new alert comes after 30 minutes, if you leave the app for 5+ seconds and return, if the screen goes off and on, or if the volume drops to your limit and goes above it again.

It lowers the media volume to your "Reduce to level" (never raises it; at least one step down) and shows "✅ Volume reduced to X%".

On (default): the volume is lowered automatically and you get a green confirmation. Off: you get a red "🚨 High volume!" alert with "REDUCE NOW" and "Keep", and nothing changes unless you tap.

No. Auto-reduce and REDUCE NOW only ever lower the volume. Only "Restore" in Emergency Mode puts back the level you had before muting.

Never. Media volume only (videos, music, browser, social apps). It doesn't use Do Not Disturb.

It then lowers to the highest step at or under your limit. It never sets a level above the limit.

Yes; then it mutes media when the limit is crossed.

It follows the app Android reports as being in front — usually the app you’re using in full screen. This can vary by phone.

It never changes call volume. During a WhatsApp or other call, only the media volume could be checked if a protected app is in front.

The limit applies to the phone’s media volume. How that carries over to a cast device or a TV depends on the device.

It shows that protection is running. Android requires a visible notification for apps that keep working in the background. Tap it to open SoundAlert.

Android requires a visible notification for apps that keep working in the background. On many phones you can swipe it away or minimise its category ("Monitoring service") in the system notification settings; protection keeps running. This depends on your phone and Android version.

About 8 seconds (20 seconds when it shows "Allow X% here").

Up to 60 seconds, or until you tap a button.

That line is generic and shown on every alert. Sorry for the confusion — we've noted it.

SoundAlert plays no sound at all — the point is that nobody hears anything. If your phone vibrates when the volume is lowered, turn off Smart Features → "Haptic Feedback". If you still hear a sound, email us your phone model and when it happens — it may come from the video itself or from another app.

It’s the vibration setting for SoundAlert’s alerts (off by default) and stays as you set it. It works with LIFETIME or during the trial; on FREE and PRO it’s shown faded and offers LIFETIME, and after the trial ends it shows off.

They only reflect how high the media volume setting is (🟢 low … 🔴 80 % and up). They’re not a measurement of sound.

Auto-reduce still lowers the volume. In alert-only mode you get a short text message instead of the alert, without buttons.

Yes — turn on Smart Features → "Haptic Feedback" (LIFETIME or trial): a short pulse when the volume is lowered, a double pulse with the REDUCE NOW / Keep alert, and a vibration for Emergency Mode. It may follow your phone’s own vibration settings. There’s no sound option on purpose — the point is that nobody hears anything.

Settings → Alert Settings → "Alert when volume is above:" (0–100 %). Lower = steps in sooner.

Settings → "Reduce to level:" (snaps to real volume steps). Also used by REDUCE NOW.

"Quiet" sets the alert limit to 30 %, "Normal" 50 %, "Loud Environment" 70 %. They change only the alert limit, not the reduce-to level. "Custom" leaves your slider as it is.

The highlight isn't remembered; the limit you chose is saved. Check the slider value.

Settings → switch "Automatically reduce" off. A yellow banner "Auto-reduce is off — loud apps only get an alert." appears with "Turn on" to switch it back.

Not manually — the limit and reduce-to level are global. With the trial or LIFETIME, AI Volume Learning can suggest per-app levels that you approve with "Apply".

Not manually. You can switch monitoring off for an output (Settings → Device Type). LIFETIME learns separate levels for the phone speaker and for headphones/Bluetooth and suggests them.

It decides on which outputs SoundAlert monitors. All four are on by default. Phone = built-in speaker; Bluetooth counts as Headphones, Earbuds and Speaker; wired headphones count as Headphones and Earbuds. Monitoring runs if any matching card is on.

Wired: turn off "Headphones" and "Earbuds". Bluetooth: turn off "Headphones", "Earbuds" and "Speaker". Keep "Phone" on for the speaker.

Settings → Monitored Apps → pick a category chip → tap an app's card. ✓ = protected. A toast confirms "<App>: protection on/off".

Only the supported apps are offered (35 apps, see E1), and only those installed on your phone. If yours isn’t there, it isn’t supported at the moment. We note requests but can’t promise additions.

Yes — tap 🌙 / ☀️ at the top right. Light is the default.

On purpose: while SoundAlert's screen is open the keys control media volume, so you can see the % change and set up your limit.

It sets your real media volume. Handy for testing levels.

Your media volume is at 0 % and nothing is playing. On many phones the volume keys change the ringtone unless media is playing. On SoundAlert's screen the keys change media; or drag the slider or start a video.

How many times SoundAlert stepped in (alert or auto-reduce) today and since install. The banner "Auto-reduced volume N times since install" counts only automatic reductions.

35 apps: Facebook, Instagram, TikTok, X (Twitter), Snapchat; Chrome, Firefox, Opera, Edge, Brave, DuckDuckGo, UC Browser, Firefox Focus, Opera Mini, Samsung Internet; WhatsApp, Messenger, Telegram, Viber, Discord, Google Messages; YouTube, Netflix, Twitch, Prime Video, Disney+, HBO Max, Vimeo; Spotify, YouTube Music, Deezer, Apple Music, Amazon Music, SoundCloud, Tidal.

Yes — switch it on in Settings → Monitored Apps → Browsers.

Not at the moment; YouTube and YouTube Music are.

No, only the supported list. We collect requests but can't promise new apps or dates.

Yes, if you protect that browser (e.g., Chrome).

Games aren't in the supported list, so no.

It shows supported apps that are installed on your phone (plus any you enabled and later uninstalled, shown faded).

It was enabled automatically by the intro. Tap it to switch it off — especially on FREE, where it takes your one free slot.

Only Google Messages is supported.

Yes, as long as "Headphones", "Earbuds" or "Speaker" is on in Device Type (all on by default).

Android keeps a separate media volume for each output. When you connect headphones, that output's volume applies; if it's above your limit in a protected app, SoundAlert lowers it.

No. Wired counts as Headphones+Earbuds, Bluetooth as Headphones+Earbuds+Speaker.

Yes. Install it on both; purchases follow your Google account. Settings are per phone.

Tap 🌍 at the top of the main screen and pick a language. The app language can differ from your phone language.

12 languages: English, Slovenčina, Čeština, Deutsch, Español, Français, Italiano, Polski, Português (Portugal), Português (Brasil), Русский, 中文.

A few texts stay in English in every language: the first language screen ("Choose Language" / "Continue"), the "Pro" badge and the "Get PRO — …" / "Get Lifetime Access — …" buttons. It’s cosmetic; we’ve noted it.

Tap 🌙 at the top right; ☀️ switches back to light.

It’s the third tab at the bottom. In some languages its label is shorter: "Funciones" (es), "Fonctions" (fr), "Funzioni" (it), "Funkcje" (pl), "Funções" (pt), "Recursos" (pt-BR), "Функции" (ru).

Usage Access (required, to know which app is in front), notifications on Android 13+ (for the alerts) and, recommended, battery "Unrestricted"/"Don't optimize" so Android doesn't stop it in the background. No camera, microphone, location or contacts.

It does a light check about once per second only while protection is on. We don't publish battery figures; if you notice unusual drain, tell us your phone model and Android version.

Settings → Apps → SoundAlert → Battery → Unrestricted. Also check Settings → Battery → Background usage limits that SoundAlert isn't a "sleeping"/"deep sleeping" app. On older Samsung (Android 11): Settings → Apps → ⋮ → Special access → Optimize battery usage → All → SoundAlert off. (Paths may differ by version.)

Settings → Apps → Manage apps → SoundAlert → Autostart on, Battery saver → No restrictions. Optionally lock SoundAlert in Recents. (Paths may differ.)

Settings → Battery → App launch → SoundAlert → turn off "Manage automatically" and enable Auto-launch, Secondary launch and Run in background. (Paths may differ.)

Settings → Apps → SoundAlert → Battery usage → allow background activity (and auto-launch if shown); don't optimise. Lock it in Recents if needed. (Paths may differ.)

Settings → Apps → SoundAlert → App battery usage → Unrestricted. (Older: Battery optimisation → All apps → Don't optimise.)

The app won't ask again; set it manually in your phone's settings (G3–G7). The hidden diagnostics (long-press 🌙/☀️) shows "Battery optimization off: YES/NO".

The "SoundAlert Active" notification is shown and Home says "Turn OFF Protection". Diagnostics shows "VolumeMonitor: RUNNING ✓".

To know which app is in front, so your limit applies only in the apps you chose. It's used only for that, stays on your phone, nothing is recorded or sent.

Tap "Turn on" on the Home banner (or "Open Settings" in the dialog). Manually: Settings → Apps → Special app access → Usage access → SoundAlert (Samsung: Apps → ⋮ → Special access → Usage data access). Paths may differ.

That's what lets it change the media volume. Granted automatically.

No. SoundAlert doesn’t use Accessibility services or "display over other apps".

FREE: 1 app, unlimited auto-reduce, no ads. PRO and LIFETIME are one-time purchases; the exact price in your currency is shown in the app and on Google Play (reference €3.99 and €7.99).

No. No subscriptions, no recurring charges.

One protected app with unlimited auto-reduce, all settings, the widget (its SOS and -50% buttons are PRO), no ads and no time limit.

All supported apps at once + Emergency Mode (including the widget’s SOS and -50% buttons). One-time purchase.

Everything in PRO + AI Volume Learning (levels that fit each app, separately for phone speaker and headphones/Bluetooth; nothing changes until you approve), your sound profile to share, and future updates included.

The updates we release for the app for as long as we offer it. It's not a promise of specific features or of support for every device/Android version.

On first launch you get 7 days of full access. No payment details, nothing to cancel, nothing is charged. Afterwards the app becomes FREE.

There's nothing to cancel — it just ends after 7 days and the app stays free.

One app stays protected — the one with the most alerts (YouTube if it's a tie). The others are paused and come back automatically if you buy PRO or LIFETIME. A one-time message tells you which app stayed.

Yes. Settings → Monitored Apps: tap the current app off, then tap the one you want on.

No, the 7-day trial runs once and can't be extended. FREE keeps working without a time limit.

Tap a LIFETIME button (e.g. "Unlock with LIFETIME" on the AI card). As a PRO owner you're offered the upgrade price (reference €3.99) when Google Play provides it.

Google Play billing hasn’t connected yet (no internet, or the Play Store is busy). The app waits up to about 10 seconds and then shows "Billing service not available" — check your internet, open the Play Store once, and tap again. "Purchase cancelled." means the Play sheet was closed; "Purchase failed. Please try again." is an error from Google Play — try again. If it keeps happening, email us your phone model and the type of payment method (never send card details).

Check that the Play Store uses the same Google account you paid with, keep internet on, reopen SoundAlert and wait about 10 seconds. Then tap Smart Features → "Restore Purchase". "Couldn’t reach Google Play…" means a connection problem — try again; "No previous purchase found." means the Google account in the Play Store has no SoundAlert purchase (wrong account, or the payment is still pending). If it still doesn’t unlock, email support@soundalert.com with your Google Play order number (GPA.…) and the purchase date.

Google Play hasn't confirmed the payment yet (e.g., cash or bank methods). It unlocks automatically after confirmation, next time you open SoundAlert.

No. Install SoundAlert with the same Google account in the Play Store; your purchase is restored automatically (or via "Restore Purchase").

Purchases belong to the Google account that bought them; other accounts need their own purchase. Whether Google Play Family Library covers it is decided by Google Play.

Refunds are handled by Google Play under its refund policy. In the Play Store: profile icon → Payments & subscriptions → Budget & history → SoundAlert order → Request a refund / Report a problem (the path may differ). You can also email us the order number (GPA.…) so our team can take a look. We can’t promise the outcome.

Google Play shows prices in your local currency including local taxes. The price you see on the Play purchase screen is the one you pay.

You don’t need to buy it again. For LIFETIME, use the "Get Lifetime Access" button. If you tap PRO again, Google Play refuses a second purchase; the app then re-checks your purchase and shows "Purchase restored successfully!".

Smart Features tab, under the price cards (visible on FREE). If you bought and it isn't recognised, see I14 — the app also checks Google Play automatically on every start.

We can’t speak for future plans, but today SoundAlert has no ads and no subscriptions, and your one-time purchase stays yours.

We don’t offer discount codes. If Google Play shows a promotion, it applies automatically.

Please email support@soundalert.com with both Google Play order numbers (GPA.…) and the dates. Duplicate charges are handled through Google Play, and our team will help you with it.

The app follows what Google Play lists for the Google account that’s active in the Play Store. Most often the Play Store was switched to another Google account: switch it back to the account you paid with, open SoundAlert and wait about 10 seconds (or tap "Restore Purchase") — your purchase and your paused apps come back by themselves. If the order was refunded, the purchased features end; refunds go through Google Play (see I18). If it’s the right account and the order is paid, email us the order number (GPA.…) and the date.

In the trial and with LIFETIME, SoundAlert learns the volume you like in each protected app — separately for the phone speaker and for headphones/Bluetooth — and suggests alert and lower-to levels. Nothing changes until you tap "Apply" (or "Allow X% here"), and you can undo.

It's on-device learning from your own volume choices (statistics over your listening moments). It runs offline; nothing leaves your phone unless you share your sound profile image yourself.

An app is learned after 10 "listening moments" on 2 different days for that output. A listening moment is about a minute of playback at a steady volume, at most 6 per day per app and output, 5 minutes apart.

It only learns in protected apps, with the screen on, media actually playing and a steady volume for about a minute (not during calls, not in Emergency Mode). Check the switch "Learn from my listening" is on. Progress chips show "x of 10 · day y of 2".

If you keep turning a protected app back up after auto-reduce (twice within 10 minutes), the green notification may offer "Allow X% here". One tap lets that app go up to X% on that output. Undo in Smart Features → Recent changes. Trial/LIFETIME only, at most once a day per app and output.

Smart Features → AI card → "Recent changes" → "Undo" (7 days), or "Smart levels in use" → "Reset" for that app. Right after Apply there's also "Undo" in the bottom message.

Switch off "Learn from my listening". Your own settings then apply in every app.

Tap "Forget what SoundAlert learned" → "Forget". Your own settings stay. Data older than 60 days is deleted automatically anyway.

What it learned stays on your phone, paused; your own settings apply. LIFETIME picks up where it left off (listening data older than 60 days is deleted; applied levels stay until reset).

Your sound profile type, based on your usual media volume setting: under 25 %, 25–44 %, 45 % and up. It’s only about the volume setting — SoundAlert doesn’t measure sound.

An image with your profile type, up to 3 apps and their usual levels. It leaves your phone only if you share it.

It's part of LIFETIME. PRO owners can upgrade at the upgrade price (I12).

It only appears because you repeatedly chose a higher level there yourself, it stays within 20 points of your own limit, and nothing changes unless you tap "Apply". SoundAlert doesn’t measure sound — choose what feels right for you.

Smart Features → "⚡ ACTIVATE EMERGENCY MODE" mutes media volume (videos, music, browser, social apps) in one tap; calls, notifications and alarms keep ringing. Available with PRO, LIFETIME and during the trial. The widget’s "🚨 SOS" button does the same.

Smart Features → "↩️ Restore" → "Restore". It puts back the media volume you had before. This always works — even after the trial and after the widget’s SOS.

It's a PRO feature (included in the trial and LIFETIME).

Long-press your home screen → Widgets → SoundAlert ("SoundAlert Quick Actions"). (Steps depend on your launcher.)

"ON/OFF" starts and stops protection (all plans). "-50%" halves the media volume. "🚨 SOS" mutes media like Emergency Mode (Restore in Smart Features). "-50%" and "SOS" are PRO/trial features — on FREE they open SoundAlert with the PRO offer. Tapping the widget itself opens SoundAlert.

Yes — SOS mutes media, and Smart Features → "↩️ Restore" brings the volume back.

These two buttons belong to Emergency Mode, which is part of PRO (and the trial), just like in the app. On FREE the widget’s ON/OFF, status, limit and today’s count keep working. "-50%" also does nothing when the volume is already at the lowest step (it never mutes).

No. It has no microphone or camera permission and never records audio. It reads the phone's media volume setting and which app is in front.

None from the app. No account, no analytics, no ads, no camera, no microphone. Your settings and counters stay on your phone. We only see what you send us by email.

SoundAlert sends nothing to us. Android's own device backup may include SoundAlert's settings in your Google backup; AI Volume Learning data is excluded from backups.

No ads, no data selling.

Smart Features → "Forget what SoundAlert learned" deletes the learning data; clearing the app's storage or uninstalling deletes everything else. For emails you sent us, ask us to delete them.

The app holds nothing on our side — only the support emails you sent us. Email support@soundalert.com with your request and our team will respond within 30 days.

SoundAlert is meant for users aged 13 and over (see our Terms). It has no ads, no chat and no data collection. It isn’t a parental-control app.

With auto-reduce on, every time the volume goes above your limit in a protected app it is lowered again — that's the feature. If you want it louder there: raise "Alert when volume is above" in Settings, switch that app off, turn "Automatically reduce" off (then you get one alert and can tap Keep), or turn protection off for a while. With the trial or LIFETIME you can also tap "Allow X% here" on the notification.

Usage Access is off, so SoundAlert can’t see which app is open. Allow it (Home banner "Turn on" or Settings → Usage access → SoundAlert). Monitoring then starts by itself within about 5 seconds and the notification changes to "SoundAlert is monitoring apps". If it doesn’t, turn protection off and on once.

Check Settings → Apps → SoundAlert → Notifications: allowed, and the category "Volume warnings (Urgent)" allowed with pop-up / "Pop on screen". Do Not Disturb can hide pop-ups. With auto-reduce on, the volume is still lowered even without the pop-up.

The current HBO Max app is supported — switch it on in Settings → Monitored Apps → Video (it starts off). Skype and Kiwi Browser were discontinued by their makers and are no longer in the list. If another supported app isn’t detected, email us the app name and its version from Google Play.

Some car systems use a fixed volume the phone can't change. Then SoundAlert shows the alert instead. You can turn off Bluetooth outputs in Device Type if you don't want alerts there.

Detection of USB audio depends on the phone. If yours isn’t recognised, email us your phone model and Android version.

Android is stopping it to save battery. Set SoundAlert's battery to "Unrestricted"/"Don't optimize" (brand steps in G3–G7) and reopen the app.

Protection is designed to restart by itself after an update if it was on. If the "SoundAlert Active" notification is missing after an update, open SoundAlert once.

That’s Android 13+ protection for apps installed from an APK file. The easiest fix: install SoundAlert from Google Play. Otherwise: Settings → Apps → SoundAlert → ⋮ (top right) → "Allow restricted settings", then switch Usage Access on.

Monitoring starts by itself within about 5 seconds (as soon as you go back to SoundAlert). If the notification still says "Missing Usage Access permission!", turn protection off and on once, then check the other steps: the app has a ✓, the volume is above your limit, and the battery is set to Unrestricted.

An internal learning error paused it; auto-reduce still works. Turn protection off and on (or restart the phone). If it persists, email us your phone model and app version.

The widget and the app share one switch, and the widget updates as soon as you change it in the app. If they still disagree, tap the widget once or reopen SoundAlert. If it keeps happening, email us your phone model.

Long-press 🌙/☀️ at the top right to open "SoundAlert diagnostics" and send a screenshot. Or use Smart Features → "📧 Contact / Support", which adds your app version, phone model and Android version.

Protection isn't running: turn it on on Home; if it keeps stopping, fix battery settings (G1).

It's the technical name of the app Android reports in front (e.g., com.google.android.youtube for YouTube).